Shipping Policy
How we pack, dispatch and deliver every ShopEase order, and what to expect if something goes wrong in transit.
Last updated 12 June 2026
1. Rates and free shipping
Standard shipping is a flat ₹40 per order and is free on every order with a subtotal above ₹999. The threshold is calculated on the subtotal after any coupon discount.
Express shipping is available on eligible PIN codes for an additional ₹99 and is not covered by the free-shipping threshold.
2. Dispatch times
Orders confirmed before 2:00 PM IST on a working day are picked, packed and handed to the courier the same day.
You will receive a tracking link by email and SMS as soon as the courier scans the parcel in.
3. Delivery estimates
Metro cities: 2 to 3 working days. Tier-2 cities and towns: 3 to 5 working days. Remote and North-East PIN codes: 5 to 8 working days.
4. Failed deliveries
Couriers make three delivery attempts. If all three fail the parcel returns to us and we refund the full order value including shipping.
5. Packaging
Every order ships in recycled kraft sealed with paper tape. Fragile items get an additional protective wrap.
Questions about this policy? Email care@baskada.com and we will get back to you within a working day.